FAQS

Question: I'm a business owner looking to open second location or satellite office. What are some things I should consider?
Answer: From an IT Standpoint, some things to consider is network infrastructure not only in the new location but also between your main office and your new location. Also, keep in mind what software your currently using, and make sure that it will interface with the new location in a way that is satisfactory to you as the business owner. There are lot of factors that will be unique to your business and it is highly recommended that you allow your IT company to do a site survey and make recommendations.

Question: I'm clocking-in on the physical device, but it is not reading my finger print. What should I do?
Answer: For most companies we manage each employee should have a pin number that you can use to clock-in to the device. Make sure there are no debris and clean finger.

Question: My clock-in pin number is not working, what should I do?
Answer: If you were never assigned a pin or your pin isn't working for some reason, reach out to your corporate office to have a trouble ticket logged. Be sure to follow Standard Operating Procedure (SOP) for a missed punch.

Question: I'm unable to clock-in at all, what should I do?
Answer: Make sure you've already talked to your corporate office to make sure your name has been enrolled into the system. Your finger print will need to be enrolled as well if you are using a physical onsite timeclock. If they have already been enrolled then be sure to follow procedures on any missed punches.